Here at MJ Ryder, we have invested in new software to improve our client experience introducing brand new features designed to optimise the customer journey to making a purchase, such as:
E-mail confirmation to clients of new appointments
Notifications to the client when the engineers en-route
Certificate issued to client at the point of completion.
Quick and accurate quotations issue to clients for remedial works.
Coordinators can see immediately if there is a problem and keep in touch with progress.
Fast return visits to enable fast repairs.
Commusoft is a job management software designed to improve a business's overall customer experience by keeping customers up to date with the progress of each job, letting them know when the engineer is on the way and even collecting feedback after a job is finished.
Since the introduction of the new software back in December 2020, our client experience has improved massively and their journey to having a boiler service or a repair etc has been made that much smoother.
Although in the office we are still tackling some teething issues, overall we are really pleased with the new software. It has not only improved customer experience but has also made for better communication between us and our engineers.